Quick Service online

For all service enquiries we prefer customers use our online enquiry forms below, this ensures we can inform the correct service centre or service agent to contact you immediately with the correct information on hand to deal with your issue fast. Its often the case where customers call and enquire in relation to a service query and we can't help unless we have the relative information. Filling in our online forms helps to speed up the process by given us the required information. It can be frustrating for clients to call and have a dozen questions asked with no answer being able to be given because their machines not on hand or they are at work. Most of the time we will have a solution for you before we call on how to get your machine fixed. Almost 30% of all faults to date have been fixed over the phone by recalibration or simple fixes and checks the customer can do themselves.

Using the Quick serve option is simple. Fill in required fields and zap it through, you should receive a call or an email response same day or within 24hours (excluding weekends and public holidays)

Elite Fitness Service Request Form
Please fill out this form if you have a product you would like serviced or inspected that is outside the Elite Fitness warranty period or you have bought from another outelet (* = required fields)
Customer Name*:
Street Address where product is held*:
Suburb:
Town/City*:
Telephone*:
Mobile*:
Email Address*:
Where was the item purchased?*:
If bought from an other outlet, what is the name of the company?:
If bought on Finance what company was it financed under?(e.g. Gilrose, GE Creditline, Hopscotch):
Servicing Details
Approximate age of machine*:
Equipment serial no:
Equipment Manufacturer/Brand*:
Equipment Model:
Nearest Service Agent*:
Supplemental Information
Number of People who use the item?:
Weight of heaviest user:
How many hours per week is the item used?:
Has any maintenance or previous repairs been carried out on the item?:
Please provide a short explanation of the fault

Terms and Conditions
All our warranties are back to base. If you wish a technician to attend your premises or home, an hourly travelling charge or callout fee may apply. For all call outs payment details are required prior to attending the site. A rough estimate of costs can be provided before callout.
I have read and accept the terms and conditons above*Accepted T&CAcceptance
First Name*:
Last Name*: