The Elite Fitness Difference

It is our primary goal at Elite Fitness Service and Parts Departments to assist you in keeping your fitness equipment in the best working order possible, ensuring its longevity and safe use. We provide the best technical service advice and information available today. Providing quality repairs and services undertaken by experienced, qualified and professional service personnel using OEM parts.

We can provide comprehensive service options to both retail and commercial customers, including service agreements tailored to meet your specific needs and equipment use. We also operate a call centre to help you resolve issues or assist over the phone if you wish to carry out service or user maintenance yourself or just require some independent service advice or recommendations.

Our main centre for service and parts operations is located in Point England, Auckland, with fully equipped service workshops in Auckland, Wellington and Christchurch regions. We also have a network of qualified service agents and technicians throughout the country to support our customers and products.

All service and parts personnel are qualified in their own specific areas of expertise and are registered electricians or service technicians, with ongoing training and support from our suppliers. We believe we have the most experienced, knowledgeable and qualified support team in the New Zealand fitness market today.

Our Service Centres

  • Auckland Service Centre

  • Wellington Service Centre

  • Christchruch Service Centre

New Zealand’s Leading Parts Support

Elite Fitness holds more than $1.5 million worth of spare parts, making us one of New Zealand’s most comprehensively stocked fitness equipment parts operations. With 870+ square metres dedicated to spare parts, we're equipped for faster turnaround times, fewer delays and getting equipment back up and running quickly.

All repairs are completed using genuine OEM (Original Equipment Manufacturer) parts, ensuring your equipment is restored to factory specification. Unlike other fitness equipment suppliers in New Zealand, Elite plans for parts support before a single unit reaches the customer. With every stock order, we also order the required service kits, warranty kits and critical electronics, ensuring parts support is in place from day one. When choosing manufacturers, ongoing parts availability and support are key conditions for doing business with Elite. Our commitment extends well beyond the initial sale, with manufacturers expected to support parts availability throughout the product's expected lifespan. Even when a part isn't held in stock, our long-standing supplier relationships allow us to source and re-order components as required. With 870+ square metres of warehouse space dedicated to spare parts, we take service support seriously. With Elite, you're not just buying equipment; you're investing in long-term support and peace of mind.

Our Parts Department

Nationwide Coverage

Our main service and parts centre is based in Point England, Auckland, and is supported by fully equipped workshops in Wellington and Christchurch. Beyond our primary facilities, an extensive network of qualified service agents and technicians serves over 85% of the country, ensuring professional support is always within reach.If you are in a remote location, our technical team is available to guide your local electrician or technician with expert know-how and advice.

We offer flexible service solutions for both retail and commercial clients, including tailored maintenance agreements designed around your equipment usage patterns. Our commitment begins at the point of sale. Every purchase includes a digital, easy-to-follow guide detailing recommended user maintenance and professional service schedules. Our dedicated call centre team provides rapid remote support to help you:

- Dispatch a qualified technician directly to your site.

- Perform guided self-maintenance with expert advice.

- Receive independent recommendations on the best course of action.

Whatever your equipment needs, Elite Fitness has the parts, the people, and the expertise to keep you moving.