Service Request

For all service and warranty requests, we require every customer to fill in an online service request form. This ensures the correct service centre or service agent has all the required information to deal with your request quickly and effectively.

Upon submission of the form you will receive an automatic reply detailing what you have filled in on the request. Another email will be sent by the service centre to confirm the request has been received and is being processed or has been processed; this email will contain further information for you and a fact sheet to answer any questions you may have in regards to the service processes, terms and conditions, warranty, pricing, etc. Please read this email as service may require further information from you before processing the request fully, or require you to take further action to complete the process.

All fields below must be filled in before submitting this request successfully. If a field is outlined in red, is left blank, or has incorrect information, it will fail to submit. Successful completion of the request will be displayed on a screen prompt and an email will be sent to you confirming what you submitted. Please double check your email address before submitting as all replies go to this email address.

If you are unsure whether your request has been submitted or you require further information before submitting your request, please call 09 258 9067.

PERSONAL CONTACT DETAILS

Name of person who purchased product:*

Street Address where products is Held*

Suburb:*

Town or City:*

Home/Business phone number:*

Mobile number:*

Email Address: Please use your mail email address and ensure it is correct before submitting:*

PURCHASING DETAILS

Where was the Item Purchased?*

Where is your nearest Elite Fitness Store?*

Invoice number item was purchased on?

If you do not have an invoice or have lost your invoice please fill in 0000

EQUIPMENT DETAILS

Approximate Age of Machine (In Months)?*

Equipment Manufacturer or Brand?*

Equipment model or number?

Commercial or Retail product?*

REQUIRED SUPPLEMENTAL INFORMATION

Number of People whou use the item:*

Weight of heaviest user (kg):*

How many hours per week is the item used?*

Has any professional maintenance or previous repairs been carried out?*

Has the correct lubrication and user maintenance been carried out to maintain your product?*

Please provide as much detail on the faults as possible:*

REQUESTED ACTION

Do you require a callout/assessment or the will the item be returned for service or repair?*

Is the item within or outside of the warranties stated on the original purchase invoice?*

By ticking the below box I agree that I have read, understood and accept Elite Fitness Equipment Ltd terms and conditions of service and parts as outlined below.*

Agree

First Name:*

Last Name:*

*= required

SERVICE AND PARTS DEPARTMENTS TERMS AND CONDITIONS

By submitting this request as a service and/or parts department customer “I accept and agree” to the following terms and conditions below:

General terms and conditions:

That all details submitted on any service or parts request form is true at time of submission.
I agree to Elite Fitness Equipment Ltd Standard Terms and Conditions of sale.
That all services or parts supplied by Elite Fitness Equipment Ltd remain the property of Elite Fitness Equipment Ltd until payment of such services or parts is paid in full.
That pre-payment of goods or services to be supplied may be required, unless I can provide credit card details for payment of any goods or services to be supplied. Or hold a credit account with Elite Fitness Equipment Ltd.

For full warranty terms and conditions please see warranty information page.